Health Services Unit Coordinator Jobs in Minneapolis, MN at RS EDEN
Title: Health Services Unit Coordinator
Company: RS EDEN
Location: Minneapolis, MN
SUMMARYThe Health Services Unit Coordinator is responsible for directly assisting with client needs and activities, while ensuring the maintenance of a safe environment for effective program operations. This position is assigned to our Health Services Department and serves as a liaison between clients and health staff. They act as a primary contact for clients and as guides between the client and other staff, working to balance the needs of the client with the availability of medical staff. The Health Services Unit Coordinator is responsible for maintaining accountability to program expectations and facilitating a positive atmosphere that promotes client and community wellbeing. They also ensure the facility is adhering to site safety and emergency regulations. As a critical role, the Health Services Unit Coordinator is expected to be present and on time for assigned shifts with openness to scheduling flexibility to ensure 24-hour program coverage. The ability to engage clients in both a calm and professional manner as well as effective time management are essential for success in this role.RESPONSIBILITIES
Manages the administrative tasks required for daily operations in a fast-paced environment, offering the highest level of professionalism and respect while ensuring all clients, staff and guests are offered a warm and welcoming entry point for health services.
Acts as the first point of contact for the program, the organization, and with all other partnering or potential community providers
Coordinates patient care, including scheduling appointments, pharmacy orders, transcription and documenting within electronic medical records
Assists with tasks as needed or directed that will ensure smooth and efficient operation of the health services division, including completion of paperwork, facilitating communication needs and alerts with nursing staff, and maintenance of inventory and records.
Cultivates and promotes exceptional consumer experience through a commitment to mission-driven customer service
Maintains accountability to program expectations, working with clients and staff to ensure all stakeholders on sites are safe and comfortable, and adhering to program rules and regulations.
Monitor site activities including client and guest movements while ensuring the facility adheres to site safety and emergency regulations.
When necessary and appropriate, works with clients to communicate the need for accountability to violations of program expectations and with staff to determine next steps in accountability process.
Facilitate a positive atmosphere that promotes client and community wellbeing, while maintaining security, safety, and sanitation of the facility or section of the facility as assigned in accordance with all relevant policies and regulations. This includes conducting rounds of the facility on a regular basis.
As needed, conducts intakes for new residents in a welcoming and respectful manner, including obtaining background information, explanation of program rules and expectations, and orientation of the facility.
As needed and assigned, assists with client self-medication tasks according to all protocol and relevant trainings, including any necessary follow-up communication to ensure consistent and coordinated care.
Exercises a high degree of overall skill related to communication and follow-through with both clients and staff, including maintenance of daily logs, bed check sheets, incident reports, appropriate telephone contacts, and any other necessary or additive record keeping.
Performs person-centered searches of facility, client and/or client belongings as necessary, assigned or scheduled, maintaining the highest degree of professional standards during and following each search.
Maintains ethical practices in relating with clients (PREA compliance), staff, outside individuals, and other community agencies or stakeholders. This includes maintaining client confidentiality in communication of all forms, with other persons and/or via electronic information sharing or social media.
Act as a primary contact for clients and as guides between the client and other staff, working to balance the needs of the client with the availability of clinical staff and immediately available resources.
Facilitate the collection of urinalysis (same sex clients) and perform random breath analysis with clients as part of an accountability or supervisory effort, doing so with dignity and respect for the client.
Participates in staff meetings, in-service training, outside training events, and additional training as necessary and appropriate to maintain growth and development in role and as part of larger team.
Assists in orienting new clients and staff or interns and provide ongoing guidance to other staff as needed.
High School Diploma/GED
One year free of problematic substance use
One year off correctional supervision
Ability to perform duties discretely and observe program confidentiality policies
Must be computer literate and familiar with Microsoft Office products
Clear, compassionate, and highly professional communication skills, including both oral and written with the desire to have an impact on the lives of our clients in both big and small ways
Ability to relate to people from diverse backgrounds with complex barriers to success
Leadership skills or leadership potential with established capacity to multi-task and work efficiently with limited direction or supervision
Ability to act as a positive and supportive presence for clients and staff, even under stressful circumstances with a highly professional and compassionate approach and a commitment to person-centered care
First Aid/CPR/AED training and certification required within 6 months of hire
TB Screen and a current 2-step Mantoux test required within 2 weeks of hire
Experience with substance use treatment, justice-involvement, or related field
BA/BS degree in human services or related field
1 year experience in a medical office setting, including familiarity with electronic medical records and knowledge of medical terminology
We offer competitive compensation and benefits package including: Health, Dental, and Vision. Life, Short-Term, and Long-Term disability insurance.Retirement plan with company contributionGenerous paid time off10 annual holidaysNew employees must be fully vaccinated against COVID-19. Please note, your start date and offer of employment is contingent upon you providing verification of your vaccine status.AA/EEO
Job Type: Full-time