Patient Coordinator Jobs in Minneapolis, MN at MNGI Digestive Health

Title: Patient Coordinator

Company: MNGI Digestive Health

Location: Minneapolis, MN

Job Purpose: Serve as a primary liaison between providers, hospitals, and patients. Assist in the coordination of multiple provider clinical schedules, hospital schedules, and allied health staff. Maintain an easy and dependable entry point for physician-to-physician communication and patient-to-provider communication. Provide clerical support for multiple providers. This is a full time position, scheduled 8:30-5:00 Monday-Thursday and 7:30-4:00 on Friday. Upon successful completion of training, opportunity to transition to remote work may be available. Must be available to complete initial 6-8 week training period in Minneapolis, MN. **Position starts at $23/hour**
Essential Functions: In order to perform this job successfully, an individual must be able to perform each essential function satisfactorily and regular attendance is required. The responsibilities listed below are representative of the primary essential functions required; additional duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Patient coordinators perform a variety of tasks in support of physicians and other health professionals. These tasks include but are not limited to:

Answer patient calls, take accurate messages and forward to the correct provider for resolution
Daily interaction with patients
Document all patient interactions through the electronic health records system
Maintain provider schedules
Promote a culture of caring through interactions with internal and external customers
Respond to patient emails received from the Patient Portal
Schedule a variety of complex procedures both with internal and external care facilities
Communicate effectively with insurance companies, verify coverage as needed
Monitor provider approval queue/inbox, sort and prioritize incoming information (faxes, emails, mail, and phone calls)
Coordinate the transmission and acquisition of patient records between health clinics
Monitor patient medication schedules, lab schedules, and work daily/weekly reports
Prepare forms for internal and external clinics
Serves as the back-up for several other departments
Any and all other duties as assigned

Qualification Requirements: The qualifications listed below are representative of the knowledge, skills, and/or abilities required to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience Requirements:

Associate’s degree with 1-2 years of medical office or direct patient care experience required. Bachelor’s degree preferred.
Experience with Electronic Health Records (EHR) system preferred.

Knowledge, Skills and Abilities:
Working knowledge of:

Microsoft Office applications
Electronic Health Records (EHR) system
Computer proficiency
Medical terminology


Compassionate patient care and customer service
Active listening
Problem solve, prioritization, and critical thinking
Attention to detail and organization

Ability to:

Work in a busy call center environment
Communicate effectively verbally and in writing
Work independently as well as in a team environment
Type proficiently and accurately

Physical Requirements: The physical requirements described here are representative of the physical demands required by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be required to walk, sit, stand, reach overhead, and bend to the floor. The employee is regularly required to talk and hear. The employee is required to use dexterity of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may be required to lift and transport items up to 10 pounds occasionally. Employees may be required to travel to other company locations due to staffing and training needs.
Working Environment: The working environment described here is representative of the setting which an employee may encounter on the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee works in an office environment. The employee is exposed to a computer monitor daily. The employee may be required to travel by automobile and exposed to changing weather conditions while performing the duties of this position. While performing the duties of this position, the employee must be alert to conditions that may impact the safety of patients, employees and visitors.

This job description reflects management’s assignment of key responsibilities; it does not prescribe or restrict the tasks that may be assigned.

MNGI Digestive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

It is the policy of MNGI Digestive Health to comply with all federal and state laws concerning the employment of persons with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC). Furthermore, it is the company policy not to discriminate against qualified individuals with disabilities in regard to application procedures, hiring, advancement, discharge, compensation, training or other terms, conditions and privileges of employment

MNGI’s Culture of Caring
“We are caring people caring for people”. All caregivers should reflect our core values:

Compassion: being empathetic and considerate of the needs of our patients and caregivers
Teamwork: Being accountable for actions, supporting each other in meeting the needs of our patients, and respecting the voice/opinions of others assuming good intent.
Integrity: Demonstrating honesty, trustworthiness, and transparency whenever you interact with patients or each other.

The MNGI Team Promise
We recognize every member of our team as a caregiver. We acknowledge that we each individually and collectively contribute to our patients’ care experiences, and therefore their healing. We promote a Culture of Caring for our patients and each other.
To support our Culture of Caring we:

Embrace open communication, mutual acceptance, trust, respect, empathy and a commitment to personal and professional growth.
Value diversity, accountability, problem-solving, collaboration, and contribution.

Experience Preferred

1 – 2 years: Medical Office or Direct Patient Care
Electronic Health Records

Education Required

Associates or better

Bachelors or better

Behaviors Preferred

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations Preferred

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

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About MNGI Digestive Health