REMOTE CSR-Monday-Friday 8am-5pm Jobs in Minneapolis, MN at Aston Carter
Title: REMOTE CSR-Monday-Friday 8am-5pm
Company: Aston Carter
Location: Minneapolis, MN
MUST LIVE IN MN,IA,WI* *Previous call center experience required!* *Must have good tenure and call center experience to be considered!* This position is responsible to apply knowledge of Company’s business, products, members and operations to accurately and effectively fulfill member service requests and inquiries. Ensure adherence to policies and procedures and meet service level expectations by following established guidelines and standards.
Achieve fluency in at least one core product or service line
Answer, resolve, track and document telephone calls from members, providers, internal departments, and external agencies, in a timely and professional manner.
Research, resolve and communicate effectively with internal and external customers regarding member/provider concerns or issues.
Educate members and external customers on policies and procedures related to members’ health care program.
Research and resolve inquiries from internal /external customers including:
Enrollment, eligibility, ID cards, clinic changes, demographic changes, benefit coverage, claims, payments, member reimbursement, and demonstrated knowledge of CAG policies, procedures, and regulations.
Utilize appropriate resources to respond to member inquiries.
Answer, resolve, track and document telephone calls from members and providers in a timely and professional manner.
Interpret member eligibility and coverage through thorough knowledge of the contracts, policies and procedures. Communicate with internal departments, members, providers and other customers regarding the transportation benefit in both verbal and written form, including faxing rides to providers at the appropriate times.
Identify trends/issues that emerge in calls/correspondence, and inform Team Lead or Supervisor.
Assist in the development and communication of resolutions to internal staff, as requested.
Demonstrate and maintain a thorough and complete working knowledge of appropriate information management systems, and ACD telephone system.
Maintain good working relationships and open communication with internal and external customers.
Attend department and other meetings as requested.
Other projects and duties as assigned.
About Aston Carter:
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit [AstonCarter.com.](AstonCarter.com) Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any charact…