Ward Receptionist Job at Nottingham University Hospitals NHS Trust – Nottingham

Job overview

As the first port of call for B3, we are looking for someone enthusiastic, hard working and organised to join our team.

Answering telephone calls, directing appropriately, filing and administrative duties are just some of the aspects that will be expected of you.

You must have a flexible attitude to work and be able to work as part of a multidisciplinary team. Part time hours can be considered. As an admissions unit, reception cover is required 7 days a week 24 hours a day. Unsocial hours will be part of the contract.

Main duties of the job

An exciting opportunity has arisen for a Receptionist position on the B3 Acute Medicine Unit. B3 is a 52 (soon to be 64) bedded admission unit, accepting medical patients from the Emergency Department and from same day emergency care on the Acute Medicine Receiving Area and Medical Ambulatory Care Units. Our AMU has recently undergone an extension and refurbishment and we are extending further to create additional capacity for our patients.

We are an extremely busy ward, with high numbers of admissions and discharges and ward pressures.

You will have good organisational skills and an excellent telephone manner. You must be able to manage your work load and prioritise effectively as well as having good communication skills and will be professional at all times. You must be committed to a high standard of patient care and safety.

Working for our organisation

B3 AMU is a fast paced environment, taking patients from the Emergency Department who require short stay care or are in need of further assessment.

We have a large team but we always look out for one another and are keen to develop each other, both professionally and personally. We pride ourselves on our teamwork and willingness to engage with each other to ensure that even the most difficult of shifts are managed.

Detailed job description and main responsibilities

Please see the attached the Job Description and Person Specification for key duties and responsibilities.

Person specification


Desirable criteria

Evidence of personal development in previous role


Essential criteria

GCSEs or Equivalent in English & Maths to grade C or above

Experience in Customer Service or Reception/Office duties

Desirable criteria

Typing experience/RSA/Ability to use computer systems

Experience in an Acute Hospital Trust

Knowledge of hospital computer systems

Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are currently under-represented at NUH.

Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.

Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.

Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application

Salary: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

Skilled Workers Visa: We welcome applications from individuals who require a skilled worker visa in line with the Home Office regulations. NON-UK/NON SETTLED candidates may not be appointed, if a suitably qualified and skilled UK/SETTLED candidate is successful at interview stage as it is unlikely that the Trust is able to satisfy the Home Office Visa requirements

ID and Right to work checks: NUH authenticate all ID and right to work documentation such as passports, visa’s and driving license through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.

Transfer of information: If I have previous NHS service – I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.

Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£45 for enhanced and £28 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month’s pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.

About the Company

Company: Nottingham University Hospitals NHS Trust –

Company Location:  Nottingham

Estimated Salary:

About Nottingham University Hospitals NHS Trust -